Cisco Level Two Technical Support for BBSM Document ID: 15942 - Manual (Page 10)

You can also access this from
http://<BBSM_IP_Address:9488>/WEBConfig/switches.asp.
Disable any switches that do not need the port map
updated.
2.
Use the navigation buttons at the bottom of the port
map page in order to scroll to the affected site. 3.
Disable Clear Existing Port Map. 4.
Click on the Port Map link at the top of the
WEBConfig page. 5.
Verify that all other data is correct based on the
property settings. 6.
Click Generate. 7.
Re−enable all switches that were disabled in Step 2. 8.
Attempt to connect a client in order to see whether the
problem is resolved. 9.
Note:
If the BBSM server is part of a Building Broadband Service
Director (BBSD) network, the port map can be restored if no
changes have occurred on site since the last valid backup was
performed. See the BBSD documentation on how to perform
this restoration.
Caution:
If existing switches are not temporarily disabled durind a port
map update, the existing port map is erased and the entire
property has to be remapped.
Cause 3 The SNMP read−write community string on the switch does not
match the BBSM server.
Resolution
3
Change the SNMP read−write community string to match both
the server and the switch. Refer to the for more information.
Cause 4
A previously configured switch has lost its configuration.
Resolution
4
Reconfigure the switch with the correct IP parameters. These
parameters can be obtained from an up−to−date copy of the
network diagram.
Note:
An on−site technician must perform this step.
Switches Are Unresponsive
Symptoms
One of these symptoms occurs:
Users are unable to receive a DHCP
address.
•
Support personnel cannot ping or telnet to
a switch.
•
All switches located downstream of a
common base switch are unreachable.
•
Cause All of these symptoms indicate that a network
switch was disconnected. The problem could be a
bad Ethernet cable, an unplugged Ethernet or
power cable, or the switch itself could
Cisco − Level Two Technical Support for BBSM