Cisco Level Two Technical Support for BBSM Document ID: 15942 - Manual (Page 13)

URL Error Page
Symptoms The user receives the you are connected
but... error message.
Cause 1 The DNS server is not set to obtain DNS
information from the Internet.
Resolution
1
Enter the IP address of the ISP's DNS server:
Select Start > Programs >
Administrative Tools > DNS. 1.
Right−click on BBSM and select
Properties. 2.
Select the Forwarders tab. 3.
Enter the IP address of the ISP's DNS
server in the IP address box and click
Add. 4.
Click OK. 5.
Close the DNS window. 6.
Cause 2 The DNS Service has cached bad information or
is not started.
Resolution
2
In order to restart the DNS Server:
Select Start > Programs >
Administrative Tools > Services. 1.
Right−click on DNS Server. 2.
Select Start or Restart. 3.
Cause 3 The Internet could be slow or the site could be
unresponsive.
Resolution Have the user try again later or try another site on
Cisco − Level Two Technical Support for BBSM