Cisco Level Two Technical Support for BBSM Document ID: 15942 - Manual (Page 5)

Netgear
Linksys WPC11
US Robotics ORiNOCO or Lucent or
Wavelan
Xircom
Troubleshooting
This section lists the most common error messages and support steps to help resolve each. Error messages are
arranged alphabetically by topic.
For more details on BBSM and WEBConfig, consult the Cisco Building Broadband Service Manager
Software Configuration Guide (78−12742−01). For the most up−to−date information and caveats on BBSM,
consult the Cisco Building Broadband Service Manager 5.x Release Notes (OL−1044−01) available at
www.cisco.com under Aggregation Solutions in the Documentation area.
BBSM Users are Unable to Send or Receive E−Mail
Symptoms
Users cannot send or receive e−mail with their
normal ISP account while connected to the BBSM
service. Users can either receive e−mail or not.
Cause 1
The user's ISP does not accept e−mail from
unrecognized sources or IP addresses. This does
not allow the the user's e−mail server to be used as
a SPAM gateway. Normally, the user's computer
receives its IP address from the ISP itself, so this
address is recognized as a valid source address.
When the user logs on to the BBSM network, the
user's computer receives its IP address from the
BBSM server. Therefore, the ISP sees this address
as foreign. When the user tries to send an e−mail
to this server, the server ignores the e−mail since
the server does not recognize the source IP address
as an address on its own network.
Resolution
1 If the BBSM network provider has set up an
Simple Mail Transfer Protocol (SMTP) server in
order to resolve this problem, the IP address of that
server can be configured within BBSM. BBSM
then intercepts all SMTP packets and forwards the
packets to the IP address. This solution precludes
the need for users to reconfigure their e−mail
program. Set the SMTP forwarding address as
such:
From the desktop, navigate to BBSM
Dashboard > WEBconfig > Server. You
can also access this from: http://<BBSM
IP:9488>/WEBconfig/server.asp 1.
Enter the IP address of the SMTP server
in the SMTP Forwarding IP Address 2.
Cisco − Level Two Technical Support for BBSM