Pro Boat PRB2350S User Manual
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Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping
carton. Please note that original boxes may
be included, but are not designed to withstand
the rigors of shipping without additional
protection. Ship via a carrier that provides
tracking and insurance for lost or damaged
parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted
at our facility. An Online Repair Request
is available at http://www.horizonhobby.
com under the Repairs tab. If you do not
have internet access, please contact Horizon
Product Support to obtain a RMA number
along with instructions for submitting your
product for repair. When calling Horizon, you
will be asked to provide your complete name,
street address, email address and phone
number where you can be reached during
business hours. When sending product into
Horizon, please include your RMA number, a
list of the included items, and a brief summary
of the problem. A copy of your original
sales receipt must be included for warranty
consideration. Be sure your name, address,
and RMA number are clearly written on the
outside of the shipping carton.
Notice: Do not ship batteries to Horizon.
If you have any issue with a battery,
please contact the appropriate Horizon
Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you must
include your original sales receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been met,
your Product will be repaired or replaced free
of charge. Repair or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered by
warranty the repair will be completed
and payment will be required without
notification or estimate of the expense
unless the expense exceeds 50% of the
retail purchase cost. By submitting the item
for repair you are agreeing to payment of the
repair without notification. Repair estimates
are available upon request. You must include
this request with your repair. Non-warranty
repair estimates will be billed a minimum of
½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money
orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover
cards. By submitting any item to Horizon
for inspection or repair, you are agreeing to
Horizon’s Terms and Conditions found on our
website under the Repairs tab.
Country of Purchase
Horizon Hobby
Address
Phone Number/Email
United States
Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
Online Repair Request visit:
www.horizonhobby.com/repairs
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport@horizonhobby.
com
United Kingdom
Horizon Hobby Limited
Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
Germany
Horizon Technischer
Hamburger Strasse 10
25335 Elmshorn
Germany
+49 4121 46199 66
France
Horizon Hobby SAS
14 Rue Gustave Eiffel
Zone d’Activité du Réveil
Matin
91230 Montgeron
+33 (0) 1 60 47 44 70