EXFO FIP-425B/435B Fiber Inspection Probe and ConnectorMax2 Mobile - Manual (Page 81)

Troubleshooting
Fiber Inspection Probe 73
Solving Common Problems
The list of available FIPs
is empty.

Ensure the Wi-Fi is on.

Ensure the probe is on.
The FIP measurement is
corrupted when it is
imported from a
computer to the smart
device via a USB cable.

The corruption seems to be caused by the smart device
drivers. This is not caused by the ConnectorMax2 Mobile
application.

Try to transfer the files to the smart device using a cloud
application such as Google Drive.
The ConnectorMax2
Mobile application icon
is not available in the list
of the applications
displayed.

Ensure the smart device is not in Safe Mode. If so, restart
the smart device.

Ensure the ConnectorMax2 Mobile application was
installed from the current user account (not from another
account).
Problem Solution