Nemo warranty, Nemo repair, Jake’s foot poles – NEMO Equipment LOSI 3 User Manual

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NEMO Warranty

NEMO guarantees every product we sell. We put a great effort
into choosing the best materials and providing you with the
highest level of workmanship. If one of our products does not
meet your expectations during its useful life, we promise to
repair it, replace it, exchange it, or give you a refund at our
discretion. NEMO does not warranty products against normal
wear and tear, unauthorized modifications or alterations,
improper use, improper maintenance, misuse or neglect or if the
product is used for a purpose for which it is not intended. Except
as expressly set forth in these terms and conditions, NEMO is not
liable for any direct, indirect or consequential damages arising
out of or resulting from the use of a NEMO product. The
warranties set forth in these terms and conditions are in lieu of all
other warranties, express or implied, including without limitation,
implied warranties of merchantability or fitness for a particular

NEMO Repair

If you have any problems with a NEMO product, please contact
Rainy Pass Repair, Inc., the industry leader in outdoor product
care for repair or replacement. If you have any questions
regarding warranty and repair, or if you need to send a product
in for service, please call Rainy Pass. It is not necessary to clean
the item before sending, but it will be appreciated if you remove
any excessive soiling. Rainy Pass will be happy to give you advice
about safely cleaning your product. Please provide the following
when you send a NEMO product to Rainy Pass:

A note with your name, phone number, address, e-mail
and problem description. A repair form can be
downloaded at:

Mark all damaged areas on the product with masking tape.

Pack the product in a sturdy cardboard box with plenty of
room. If possible, use the original box to reduce waste.

Ship to:
Rainy Pass Repair, Inc.
4415 Stone Way North
Seattle, WA 98103

To contact Rainy Pass:
Phone: 1.888.747.7867

Jake’s Foot


“I’ve broken my corner anchor!”

The Jake’s Foot corner anchors are made to be rugged enough

for any adventure. However they are plastic parts and can be

broken under extreme stress. The Jake’s Foot is also made to be

removable to convert Losi 3P™ to an “On the Fly” shelter when

connected to its footprint. Your tent came with an extra Jake’s

Foot in case one is ever lost or broken. To assemble the anchor,

first pull the tri-glide along the webbing so it rests against the

tent. Loop the webbing up and around the widest bar at the end

of a Jake’s Foot. Run the tail of the webbing back through the


First, make sure you are OK, and then direct your attention to the

tent. The best way to fix a broken pole is with the repair sleeve

that came with your tent. If the pole is cracked or broken cleanly,

the repair sleeve should slide in place over the damaged area. If

the pole is bent or has a burr around the break, it may be

necessary to cut or file the damaged area. A temporary fix may be

possible by taping another pole or extra tent stake alongside the

damaged area. Contact NEMO to order replacement poles.

“A tree fell on my tent and one of the poles was broken!”

“I sliced my tent on a sharp tree branch!”