Daktronics BA-2515-31 DistaView Outdoor LED Scoreboard - Manual (Page 32)

Scoreboard Maintenance & Troubleshooting
If, after the exchange is made the equipment is still defective, please contact Customer Service
immediately. Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse parts that have been damaged due to
acts of nature or causes other than normal wear and tear.
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a
part for repair, follow these steps:
1. Call or fax Daktronics Customer Service:
Refer to the appropriate market number in the chart listed on the
previous page.
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.
3. Package and pad the item carefully to prevent damage during shipment.
Electronic components, such as printed circuit boards, should be placed in an
antistatic bag before boxing. Daktronics does not recommend using packing „peanuts‟
when shipping.
4. Enclose:
 name
 address
 phone number
 the RMA number
 a clear description of symptoms
Daktronics Customer Service
RMA #
201 Daktronics Drive, Dock E
Brookings, SD 57006
Fax: 605-697-4444
The Daktronics Warranty and Limitation of Liability is located in Appendix B. The Warranty
is independent of Extended Service agreements and is the authority in matters of service,
repair, and display operation.