Product support, Warranty, Return authorization – Thinklogical Q-4300 Video Modules Manual User Manual
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Q - S e r i e s V i d e o M o d u l e s P r o d u c t M a n u a l , R e v . I
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6.2. Product Support
Thinklogical’s support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical products.
6.2.1. Warranty
Thinklogical, LLC
®
warrants this product against defects in materials and workmanship for a period of
one year from the date of delivery. Thinklogical and its suppliers disclaim any and all other warranties.
Note: Thinklogical, LLC products carry a one year warranty, with longer term available at
time of purchase on most products. Please refer to your product invoice for your product
’s
Warranty Terms & Conditions.
Defect remedy shall be the repair or replacement of the product, provided that the defective product is
returned to the authorized dealer within a year from the date of delivery.
If you wish to return your device, contact the Thinklogical authorized dealer where you purchased the
device, or if you purchased directly, call Thinklogical at 1-800-291-3211 (USA).
6.2.2. Return Authorization
If you need to return your Thinklogical
®
product to us for any reason, please get a
R
eturn
M
erchandise
A
uthorization Number (RMA#)
from Thinklogical’s
Product Support Department (1-203-647-8700)
before sending the unit in.
In the event you must return a product to Thinklogical directly, please contact Customer Support at 1-
800-291-3211 or 1-203-647-8700. Customer Support will ask you to describe the problem and will issue
you a Return Merchandise Authorization number (RMA#). Pack the device in its original box, if possible,
and return it with the RMA# printed on the outside of the box.
Note: DO NOT return a product to Thinklogical
®
without a Return Material Authorization.
Our Addresses
If you have any product issues or questions or need technical assistance with your Thinklogical system,
please call us at 1-800-291-3211 (USA only) or 1-203-647-8700 and let us help. If you need to write us
or return a product with a Return Material Authorization, please use the following address:
Thinklogical, LLC
®
Attn: RMA#
100 Washington Street
Milford, CT 06460 USA
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