2 product support, Email, Telephone – Thinklogical Velocitykvm Desktop Manual User Manual
Page 20: Warranty
Revision A
20
October 2011
Thinklogical
®
is staffed Monday through Friday from 8:30am to 5:00pm, Eastern Time Zone. We will
try to respond to your email inquiries promptly, use the following email addresses for your different
needs:
[email protected]
– Information on Thinklogical
®
and our products.
– Sales Department - orders, questions or issues.
– Product support, technical issues or questions, product
repairs and request for Return Authorization.
Telephone
Telephone Sales: Contact our expert sales staff via telephone in Milford, CT at 1-203-647-8700 or if in
the continental US, you may use our toll-free number 1-800-291-3211. We are here Monday through
Friday from 8:30am to 5:00pm, Eastern Time Zone. Ask for
your representative’s direct dial phone
number when you call.
Telephone Product Support: Contact Product Support via telephone in Milford, CT at 1-203-647-8700.
The support lines are manned Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone.
International Sales: Please contact our US sales staff in Milford, CT at 1-203-647-8700. We are here
Monday through Friday, 8:30am to 5:00pm, Eastern Time Zone (same as New York City). If leaving a
voice message
please provide a “best time to call back” so we may reach you at your convenience.
Our switchboard attendant will direct your call during regular business hours. We have an automated
attendant answering our main telephone switchboard after regular business hours and holidays. You
can leave voice messages for individuals at any time. Our Sales Representatives have direct numbers
to speed up your next call to us.
Fax
Our company facsimile number is 1-203-783-9949. Please indicate the nature of the fax on your cover
sheet and provide return contact information.
4.2
Product Support
Thinklogical
’s
®
support personnel are available Monday through Friday from 8:30am to 5:00pm,
Eastern Time Zone. If your application requires assistance at some time outside of our normal business
hours, please contact us beforehand and we will do our best to make arrangements to help you with your
Thinklogical
®
products.
Warranty
Thinklogical
®
warrants this product against defects in materials and workmanship for a period of one year
from the date of delivery. Thinklogical
®
and its suppliers disclaim any and all other warranties.