Elo TouchSystems CRT Touchmonitors - Manual (Page 28)

Solutions to Common Problems
Elo Entuitive Touchmonitor CRT User Guide - 23
Chapter 4
Troubleshooting
Solutions to Common Problems
Problem Suggestion (s)
No picture. Your touchmonitor may not be getting power. Make
certain that your power strip is plugged into the wall
socket and that the PC and touchmonitor are plugged in
and powered on.
Test the power supply by trying different cables or a
different wall outlet, or by plugging another appliance
into the outlet.
Make certain the video cable is properly connected and
that it is not damaged. Check for bent pins on the cable
connectors.
Ensure that your computer and video card are properly
configured (consult the video card documentation).
Picture appears to be ghosting. Make certain there is a good connection between the
touchmonitor and the computer.
Picture is not centered. Read about adjusting your touchmonitor picture and
make the appropriate adjustments.
Picture appears “washed out”. Readjust your brightness and contrast settings.
Picture not present or severely
distorted. Verify that your video display adapter settings are
formatted for the correct resolution and vertical refresh
rates.
Touch doesn’t work. Check to make sure the touchscreen cable is securely
attached at both ends.