Grass Valley Profile XP Service Manual - Manual (Page 77)

23 July 2004 Profile XP Service Manual 77
Chapter
8
Troubleshooting miscellaneous system
problems
This chapter covers problems and NetCentral messages from a variety of subsystems
in the Profile XP media platform including:
• Problems related to the Applications Subsystem I/O, including tables for Ethernet
problems and common problems associated with using Configuration Manager
• NetCentral messages for the Real Time Processor, including RefGen and GPI
• NetCentral messages for power supply and thermal subsystem problems
Search the tables for the problem you are experiencing, then try the corrective action.
Some problems have more than one corrective action.
Applications subsystem problems
No entry in the Possible Causes column means that the cause is implicit in the
problem statement, that knowing the cause is unimportant to the solution, or in the
case of status messages, there is no cause.
Correcting common Applications Subsystem I/O problems
This troubleshooting aid lists some of the more common problems encountered and
suggests corrective action for those problems.
Symptom Possible Causes Solution
Error message indicating failure
in a hard disk drive. Hard disk drive failure Try replacing the hard disk
drive.
Connecting cable failure Check the connecting cable,
replace if necessary.
Defective controller for
mirrored system drive (if
installed). Replace the controller.
Error message indicating failure
in diskette drive Diskette drive failure Try replacing the diskette drive.
Connecting cable failure Check the connecting cable,
replace if necessary.
Error message indicating
keyboard problem. Keyboard unplugged Plug in keyboard
Keyboard or connecting cable
defective Replace keyboard
Erratic cursor movement when
mouse is moved. Dirty ball or rollers in mouse. Inspect and clean the ball and
internal rollers.
No cursor movement with
mouse or response to mouse
clicks. Mouse unplugged. Plug in mouse.
Defective cable or mouse. Replace mouse.