Florabest FTP 400 B2 - Manual (Page 51)

51
GB
rigation systems) or as constant water-flow
pumps (such as in artificial streams or or-
namental fountains). Inappropriate use will
invalidate the warranty.
Periodically check that the float switch is
operational. Warranty and liability claims
will be void in case on non-compliance or
if the pump runs dry.
In particular, the guarantee is likewise void
in the case of employment of the sewage
water pumps without base plate or (this
applies for all pumps) in case of damages
which are caused by supporting on or sus-
pending from the mains cable. The pumps
must not be run dry or exposed to frost.
Processing in Case of Guarantee
To ensure quick handling of you issue,
please follow the following directions:
• Please have the receipt and item num-
ber (e.g. IAN 12345) ready as proof
of purchase for all enquiries.
• Please find the item number on the
rating plate, an engraved plate on the
front page of your manual (bottom left)
or as a sticker on the back or bottom.
• Should functional errors or other de-
fects occur, please initially contact the
service department specified below by
telephone or by e-mail. You will then
receive further information on the pro-
cessing of your complaint.
• After consultation with our customer
service, a product recorded as defec-
tive can be sent postage paid to the
service address communicated to you,
with the proof of purchase (receipt)
and specification of what constitutes
the defect and when it occurred. In or-
der to avoid acceptance problems and
additional costs, please be sure to use
only the address communicated to you.
Ensure that the consignment is not sent
carriage forward or by bulky goods,
express or other special freight. Please
send the equipment inc. all accessories
supplied at the time of purchase and
ensure adequate, safe transport pack-
aging.
Repair Service
For a charge, repairs not covered by the
guarantee can be carried out by our ser-
vice branch, which will be happy to issue
a cost estimate for you.
We can handle only equipment that has
been sent with adequate packaging and
postage.
Attention: Please send your equipment to
our service branch in clean condition and
with an indication of the defect.
Equipment sent carriage forward or by
bulky goods, express or other special
freight will not be accepted.
We will dispose of your defective devices
free of charge when you send them to us.
Service-Center
Service Great Britain
Tel.: 0871 5000 720
(£ 0.10/Min.)
E-Mail: [email protected]
IAN 89302
Service Branch
Please note that the following address is
not a service address. Please initially con-
tact the service centre specified above.
DES UK Ltd.
Unit B7
Oxford Street Industrial Park
Vulcan Road
Bilston, West Midlands WV14 7LF