APC Smart-UPS 5kVA 2U Rackmount Step-Down Transformer - Manual (Page 6)

Smart-UPS On-Line Step-Down Transformer SRT5KRMTF 6
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
1. Review the Troubleshooting section of the manual to eliminate common problems.
2. If the problem persists, contact APC Customer Support through the APC web site, www.apc.com .
a. Note the model number and serial number and the date of purchase. The model and serial
numbers are located on the rear panel of the unit and are available through the LCD display on
select models.
b. Call APC Support and a technician will attempt to solve the problem over the phone. If this is
not possible, the technician will issue a Returned Material Authorization Number (RMA#).
c. If the unit is under warranty, the repairs are free.
d. Service procedures and returns may vary internationally. Refer to the APC web site for country
specific instructions.
3. Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in
transit is not covered under warranty.
a. Note: When shipping within the United States, or to the United States always
DISCONNECT ONE UPS BATTERY before shipping in compliance with U.S.
Department of Transportation (DOT) and IATA regulations.
The internal batteries may
remain in the UPS.
b. Batteries may remain connected in the XBP during shipment. Not all units utilize XLBPs.
4. Write the RMA# provided by Customer Support on the outside of the package.
5. Return the unit by insured, prepaid carrier to the address provided by Customer Support.