HP 2170 - Manual (Page 52)

hp psc 2170 series
chapter 8
46
• Turn your HP PSC off and then on again, then restart your computer.
• If the previous steps do not solve the problem, remove and reinstall the
software. For more information, see remove and reinstall your hp psc
software on page 48.
If you set up your hp psc and connected it to your computer before installing the
software and the New Hardware Message appears
If you are a Windows 98/2000/ME/XP user, you may see one of the following
dialog boxes:
To avoid errors, install the HP PSC software before you connect the HP PSC to
your computer. If one of the above messages appeared and you clicked Next or
OK, do the following:
1
Press Esc on your keyboard to exit.
2 Turn off your HP PSC.
3 Disconnect the HP PSC from your computer (detach the USB cable).
4 Follow the software installation steps outlined in the Setup Poster that came
with your HP PSC.
If the previous version installed message appears
If you receive a message that you have a previously installed version, you will
see a message asking if you want to install a second version or remove the
existing version.
If your computer is unable to communicate with your HP PSC
If communication cannot be established between your computer and HP PSC (for
example, the HP PSC status icon has the yellow error triangle), try the same tasks
outlined under If you installed the hp psc software as requested on the setup
poster and Microsoft’s New Hardware Found message did not appear on
page 45.