HP 2170 - Manual (Page 70)

hp psc 2170 series
chapter 10
64
1 Turn on the unit.
Disregard steps 1 through 6, if your unit will not turn on and the print carriage is in
the home position. You will not be able to remove the print cartridges. Proceed to
step 7.
2 Open the print cartridge access door.
3 Remove the print cartridges from their holders, and lower the latches. See replace
the print cartridges on page 39 for information on removing the print cartridges.
Place cartridges in an airtight bag.
Caution! Remove both print cartridges and lower both latches. Failure to
do so may damage your unit.
4 Turn off the unit.
5 Close the print cartridge access door.
6 Pack the unit for shipment using adequate packing materials.
Shipping damage caused by improper packaging and/or improper transportation
is not covered under the warranty.
7 Place the return shipping label on the outside of the box.
8 Include the following items in the box:
–
A brief description of symptoms for service personnel (samples of print quality
problems are helpful).
– A copy of the sales slip or other proof of purchase to establish the warranty
coverage period.
– Your name, address, and a phone number where you can be reached during
the day.
hp distribution center
To order HP PSC software, a copy of the printed Reference Guide, a setup poster, or other
customer-replaceable parts, do one of the following:
•
In the U.S. or Canada, call (208) 323 2551.
• Visit this website:
www.hp.com/cposupport/software.html