HP Photosmart 612 User Manual
Page 63
 
Troubleshooting
55
My image is 
too dark.
There was not 
enough light.
Wait for natural lighting conditions to 
improve, add indirect lighting, or use the 
flash to illuminate your subject.
The flash was on, 
but the subject was 
too far away.
The flash can only illuminate objects that 
are within 2.5 m (~8 feet) of the camera. 
Make sure your subject is within range 
of the flash when you take the picture.
A light shone behind 
the subject.
Use
FLASH ON
to brighten the subject
when there is a back light.
Your finger blocked 
the flash.
Be sure to move your fingers away from 
the flash when you are ready to take a 
picture.
My image is 
too bright.
The flash provided 
too much light.
Change the flash setting to
AUTO
or
OFF
.
A natural or artificial 
source other than 
the flash provided 
too much light.
Try taking the picture from a different 
angle. Avoid pointing the camera directly 
toward a bright light or reflective surface 
on a sunny day. If there is light behind 
your subject, use the 
FLASH ON
setting.
You were too close 
to the subject to use 
the flash. 
Move back from the subject or set the 
flash to 
FLASH OFF
and take the
picture again.
When I 
connect the 
camera to my 
computer, the 
software says 
it can’t find 
the camera.
The camera is 
turned off.
Turn on the camera.
The USB cable is 
not connected 
correctly.
Make sure that the USB cable is firmly 
connected at both ends.
The camera is 
connected to the 
computer through a 
USB hub and your 
USB hub is not 
compatible with the 
camera.
Connect the camera directly to a USB 
port on the computer. 
The camera needs 
to be reset.
Turn the camera off and then on again.
Problem
Possible cause
Solution
SwUG.book Page 55 Tuesday, September 25, 2001 1:30 PM