HP Photosmart 612 - Manual (Page 68)

HP photosmart 612 User Guide 60
Upgraded warranty options
You can select one of the following upgraded warranty options (available in the
U.S. only):
Standard Next Day Exchange
Accidental Damage Protection with Next Day Exchange
Upgrade your standard factory warranty to three years with the HP SupportPack.
Service coverage begins on product purchase date and the pack must be
purchased within the first 180 days of product purchase. HP will determine the
hardware service offering based upon the outcome of system self-test programs
run by the customer through the initial call to the HP Customer Care Center. If
during your technical support call it is determined that your product needs
replacement, then HP will ship you this replacement product next business day
free of charge. Optional Accidental Damage Protection is also available. This
warranty upgrade protects against accidental breakage such as spills, drops, or
falls. Both of these warranty upgrades offer maximized uptime and productivity, the
convenience of door-to-door pickup with delivery, packaging and freight prepaid by
HP.
For more information please visit www.hp.com/go/hpsupportpack or call
(1) (888) 999-4747.
Obtaining support worldwide
If you need help with your HP product, please call the phone number listed below
for the Customer Support Center in your country. Telephone support is free for 1
year in Asia and the South Pacific and 30 days in the Middle East and Africa.
For phone support in Europe, please check for the details and conditions of phone
support in your country by consulting the following Web site:
www.hp.com/go/support. Alternatively, you can ask your dealer or call HP at the
phone number indicated in this booklet. As part of our constant efforts to improve
our phone support service, we advise you to check our Web site on a regular basis
for new information regarding service features and delivery.
If you think your HP product may need service, call the Customer Support Center,
which can help determine if service is required and direct you to a service site.
Otherwise, contact the store where you purchased the product. Or, visit
www.hp.com/cpso-support/guide/psd/repairhelp.html for the nearest sales and
service office.
SwUG.book Page 60 Tuesday, September 25, 2001 1:30 PM