Online support, Phone support, Online support phone support – HP AD117-9003A-ED3 User Manual
Page 115
2.
Collect the following information:
•
The model number of your server (for example rx2620).
•
The product number of your server. This can be found on the identification label, which
is found on the pull-out label at the front of the server.
•
The serial number of your server. This can be found on the identification label.
3.
Be familiar with your server configuration.
•
Are you using the LAN, RS-232, or web interface to monitor the server?
•
How many processors, DIMMs, and PCI cards have been installed?
•
What versions of processor, memory, and PCI cards are used and where are they
installed?
•
What accessories are installed?
4.
Determine the following
•
Which firmware versions are in use?
•
When did the problem start?
•
Have recent changes been made to the server?
•
Which operating system and version is in use?
Online Support
To contact HP Customer Support online, refer to the Worldwide Limited Warranty and Technical
SupportGuide or visit us at
On our web page, enter the server
model number (rx2620) and search the field.
The following information is available on this website:
•
Software and firmware updates
•
The latest drivers and utilities
•
Additional documentation
Phone Support
To contact HP customer support by phone, locate the HP IT Resource Center (ITRC) near you,
. Local phone numbers are listed in your native language for help.
Where to Get Help
115