FORD Vehicle User Manual
Page 285
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[HS02300( ALL)02/95]
The Dispute Settlement Board
(U.S. Only)
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[HS02400( ALL)03/95]
The Dispute Settlement Board is a voluntary,
independent dispute-settlement program
available free to owners or lessees of qualifying
Ford Motor Company vehicles.
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[HS02500( ALL)01/95]
The Dispute Settlement Board may not be
available in all states. Ford Motor Company
reserves the right to change eligibility
limitations, modify procedures and/or to
discontinue this process at any time without
notice and without incurring obligations.
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[HS02600( ALL)01/95]
What Kind of Cases Does the Board
Review?
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[HS02700( ALL)03/95]
The Board reviews all product performance and
service complaints on Ford, Mercury and Lincoln
Cars and Ford and Mercury Light Trucks under
warranty that have not been resolved by a
dealer or Ford Motor Company.
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[HS02750( ALL)03/95]
The Board does not review issues involving:
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[HS02800( ALL)01/95]
❑
A non-Ford product
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[HS02900( ALL)01/95]
❑
A non-Ford dealership
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[HS03100( ALL)01/95]
❑
A vehicle sales transaction
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[HS03200( ALL)01/95]
❑
A request for reimbursement of consequential
expenses unless incidental to a service or
product complaint being reviewed
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[HS03300( ALL)01/95]
❑
Items not covered by your warranty
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[HS03400( ALL)01/95]
❑
Alleged liability claims
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[HS03450( ALL)01/95]
❑
Property damage where such damage is
significant when compared to the economic
loss alleged under the warranty dispute
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[HS03500( ALL)01/95]
❑
Cases currently in litigation
File:lthsf.ex
Update:Thu May 9 15:20:42 1996