GE 800-EFM - Manual (Page 40)

Using Your Music on Hold Adapter
Troubleshooting Guide
If you are having difficulty with your Music on Hold Adapter, DO NOT RETURN IT!
You may find your problem and solution listed below. If not, call TMC’s toll-free customer support
line at 1-800-TMC-1638, and an expert will walk you through your problem. You may also use this
toll-free line if you ever have a question that is not answered in your User’s Guide.
The Feature Module does not
work, and the callers do not
hear any music when you
place them on hold.
The Feature Module is con-
nected properly, but still the
remote party does not hear
any music when you place
them on hold.
(Note: Please check to make
sure that at least two system
telephones are connected, as
there must be at least two sys-
tem phones connected for the
music on hold adapter to func-
tion.)
Other problems.
Check all connections and make sure that they are secure-
ly in place. Make sure that the AC adapter is plugged into a
jack not controlled by a wall switch. Check to make sure
that the status indicator lamp is blinking. If it is not,
unplug and then replug the AC power cord. If the status indi-
cator still fails to start blinking, check your wall jack by plug-
ging another device such as a lamp into the outlet to make
sure that the outlet is working properly.
The problem may be with the telephone wiring:
If possible, check your jack wiring by testing a telephone at
the jack where you installed the Feature Module. If this
standard telephone does not work, then local telephone
company lines or your own wiring may be causing the prob-
lem.
The problem may be with your music source:
Useful test: Your Music on Hold Adapter has a built-in test
feature to check whether your music source is the problem.
Simply unplug the 1/8” plug from the music input jack at the
rear of the of the adapter. Then place a call and put the
caller on hold. The caller should hear music from the
Adapter’s built-in music chip. If they do, but hear nothing
when you plug in your music source, then the problem is
with your music source. Make sure that your music source
is working properly.
The problem may be with the volume setting:
Refer to page 34 for instructions on adjusting the volume
setting.
Make sure that you have followed the instructions in this
User’s Guide. If you continue to have problems, call TMC’s
toll-free customer support line at 1-800-TMC-1638.
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