Motorola SURFboard SVG1501E - Manual (Page 80)

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12 • Troubleshooting 70
Problem Possible Solution
Wireless client(s)
cannot send or
receive data Perform the first four checks in “Cannot send or receive data.”
Check the Security Mode setting on the Wireless Primary Network
Page:
• If you enabled WPA and configured a passphrase on the SVG1501,
be sure each affected wireless client has the identical passphrase. If
this does not solve the problem, check whether the wireless client
supports WPA.
• If you enabled WEP and configured a key on the SVG1501, be sure
each affected wireless client has the identical WEP key. If this does
not solve the problem, check whether the client’s wireless adapter
supports the type of WEP key configured on the SVG1501.
• To temporarily eliminate the Security Mode as a potential issue,
disable security.
After resolving your problem, be sure to re-enable wireless security.
• On the Wireless Access Control Page, be sure the MAC address for
each affected wireless client is correctly listed.
Slow wireless
transmission speed
with WPA enabled On the Wireless Primary Network Page, check whether the WPA
Encryption type is TKIP. If all of your wireless clients support AES,
change the WPA Encryption to AES.
Front-Panel LEDs and Error Conditions
The SVG1501 front panel LEDs provide status information for the following error
conditions:
Table 2 – Front-Panel LEDs and Error Conditions
LED Status if, During Startup: if, During Normal Operation:
POWER OFF SVG1501 is not properly plugged
into the power outlet The SVG1501 is unplugged
RECEIVE FLASHING Downstream receive channel
cannot be acquired The downstream channel is
lost
SEND FLASHING Upstream send channel cannot
be acquired
The upstream channel is lost
ONLINE FLASHING IP registration is unsuccessful The IP registration is lost