Magellan GLOBAL SATELLITE TELEPHONE - Manual (Page 157)

WorldPhone – Chapter 5. Appendices I-1
Appendix I – Troubleshooting
Troubleshooting
1. The WorldPhone display does not light up:
Portable/Provident:
• Is the Telephone Unit turned on?
Press the ON/OFF key for 2 seconds.
• Does the battery need recharging? If needed, connect the univer-
sal adapter for powering/charging.
• Is the battery inserted properly, or contacts dirty or damaged?
Check the battery (accessible underneath the telephone unit).
Marine/Voyager:
• Is the Power Supply turned on?
• Is the Telephone Unit turned on?
Press the ON/OFF key for 2 seconds.
• Is the Power Supply properly connected?
2. The access PIN code appears to be invalid:
• The code may have been changed. The access Phone PIN is
reset to default by logging in as owner:
* + owner’s password
Note! The SIM card can only be unblocked using a PUK code (Pin
Unblock Key). Contact the agent.
3.
The WorldPhone cannot find the satellite:
• Check for correct position of the antenna. Check that no obstacles
block the free sight to the satellite.
Be aware that a window glass may reduce the signal level signifi-
cantly. The signal strength indicator should preferably exceed 415.
• Check that the coax cable is connected properly.
• If accessible, try another antenna unit.
• The warning "Not available" appears in the display.
To restore communication with the satellite,
see chapter 2. Operation:
Advanced functions: Information
available: Oscillator compensation .
4. The WorldPhone functions abnormally:
• Turn off power and disconnect power cable/battery.
• Connect power cable/battery, and switch on again.
Troubleshooting Appendix I