Appendix i – troubleshooting cont’d – Magellan GLOBAL SATELLITE TELEPHONE User Manual
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WorldPhone – Chapter 5. Appendices
I-2
Appendix I – Troubleshooting cont’d
Troubleshooting cont’d
5.
Unsuccessful call attempt:
•
The called party is busy ("Subscriber busy" appears on the
display).
•
Call the Net service provider. If unsuccessful, wait for some time
and try again.
•
The WorldPhone is not properly commissioned. Check with the
Net service provider.
6.
Problems with telefax:
•
Remember to press "#" as last digit before starting transmission.
•
Verify that the service is commissioned, see step 5.
•
Connect an external standard telephone to the FAX port and verify
that you have a dial tone.
•
Be aware of system transmission delays. The OFF-HOOK time
should therefore be as long as possible (e.g. 2 minutes).
When the fax machine is called, ringing time should be set to
minimum (e.g. immediate answer).
•
Try a different fax machine.
•
Check that the port is configured for telefax service (and not voice),
see chapter 2. Operation:
Advanced functions: Configuration
7.
Problems with data communication:
•
Verify correct bit rate on PC and telephone unit,
see chapter 2. Operation:
•
Try to connect to the server through a terminal emulator.
•
Check the PC program settings, and if necessary extend the
timeout intervals.
•
Contact the PC applications vendor for help.