Motorola SB4200 - Manual (Page 41)

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Introduction Before You Begin Installation Configuration Troubleshooting Legal
Problem
Cannot send or receive data
Possible Solutions
! Check the lights on the front panel. Note the first light from top to bottom that is off.
This light indicates where the error occurred. If the first light that is off is:
! If all lights are off except the Standby LED, the cable modem is in Standby mode
and you need to press the Standby button to reconnect to your Internet service.
! Check that your TV is working if you have cable, and that you have a clear TV
picture. If you are not receiving your regular TV channels, your data service will not
function.
Light Turns off under the following error condition(s):
Receive During startup, the receive channel is not acquired.
During normal operation, the receive channel is lost.
Send During startup, the send channel is not acquired.
During normal operation, the send channel is lost.
Online During startup, the IP registration was not successful.
During normal operations, the IP registration is lost.
Power The modem may be in standby mode, press the Standby button.
Troubleshooting