Microsoft MN-130 - Manual (Page 39)

6
troubleshooting.
Basic Troubleshooting
This chapter will help you solve installation and setup problems
with your Microsoft
® Broadband Networking Ethernet adapter. The
following areas are covered:
O Setup and Hardware Problems
O Network and Internet Problems
O File and Printer Sharing Problems
If the problem you are experiencing is not covered in this chapter,
you can find more troubleshooting information in Broadband
Network Utility Help, or on the Microsoft Broadband Networking
Web site at http://www.microsoft.com/broadbandnetworking/.
Setup and Hardware Problems
This section will help you solve problems you might encounter while
running the Setup Wizard or connecting your new adapter.
I’m having problems installing the Broadband Network Utility.
O Verify that your computer conforms to the minimum system
requirements for your Microsoft Broadband Networking adapter.
When you run the Setup Wizard, the Broadband Network Utility
is installed automatically. If your computer does not meet the
minimum system requirements, the software might not install
fully or at all.
After installing my PCI adapter, I cannot turn on my computer or
it goes into Safe Mode when Windows starts.
O Verify that the PCI slots in your system are at least PCI 2.1
compliant. This information is listed in the manual that came
with your computer.
O Verify that the PCI adapter is firmly connected to the PCI slot in
your computer. A partially connected PCI adapter might cause
your computer either to not turn on or to function erratically.
O If you have another available PCI slot in your computer, try
moving the PCI adapter to that slot.
O Try plugging the PCI adapter into PCI slot 1 in your computer. For
more information about which PCI slot is slot 1, see your
computer’s documentation.
Note
To avoid electrostatic shock,
always disconnect the power
cable from your computer
when working inside the
computer case.