Microsoft ET180 - Manual (Page 129)

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Customer support
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User support
This chapter contains contact information for any technical assistance or update inquiry
you may have in using the ET180 Pocket PC Phone, as well as troubleshooting
instructions for simple problem conditions.
Customer support
If you encounter a problem with your ET180, do not call for technical assistance until you
have reviewed the following troubleshooting section. If the problem still persists, contact
your local dealer or distributor. You may access the ___ web site at
http://www.____.com/ for information on how and where to contact the service centers
available in your area.
If you have any update inquiries regarding your ET180, you may email our technical
support team at ___@___.com.
Troubleshooting
Troubleshooting reminders
When a troubleshooting procedure requires uninstalling the battery pack or resetting the
device, note the following:
• If the procedure requires uninstalling the battery pack, first turn the device off.
Once it is off, wait for five (5) seconds to allow the device to completely enter
sleep mode before removing the battery pack from its bay.
• If the procedure requires resetting the device, be reminded that the hold switch do
not lock the reset button; you can still reset your device even if the hold switch is
turned on.
Troubleshooting procedures
Battery problem
Memory on your Pocket PC Phone is shared between storage memory (SDRAM) and
program memory (Flash ROM). Storage memory is used to store the information you
create and programs you install. Program memory is used to run programs on your
device. Your device automatically manages the allocation between storage and program
memory.
To view memory allocation and availability:
• Tap , Settings, System and then Memory.
Battery loses power
When the battery is low, you will see a battery icon (refer to page 14) in the navigation
bar and a pop up screen that tells you to recharge the battery as soon as possible.
Your device uses both a detachable and rechargable main battery pack and an
embedded backup battery. When the main battery pack is completely drained out your
device will shut down. The backup battery will then have 30 minutes to retain data after
which you risk losing all data on the internal memory of your device.
Tips on how to make battery charge last longer
To make your battery charge to last as long as possible, observe the guidelines listed
below:
• Use external power whenever possible
Use the AC adapter to plug your Pocket PC Phone into external power
whenever possible, especially when: