Minicom Advanced Systems Minicom Supervisor Phantom - Manual (Page 39)

Wrong firmware
6-6
Wrong firmware
When the firmware you are trying to flash is incompatible with the Phantom units a Not Compatible
message appears stating that some or all units are not compatible with the selected firmware.
Figure 6-7 The Not Compatible message
In this case go to http://www.minicom.com/phandl.htm for information on how to correctly identify
Phantom units.
All new Phantom units are protected from being updated with the wrong firmware. If you attempt to flash
them with incompatible firmware, an Upgrade Denied message appears and the Phantom unit continues
to function in the
Reset
Reset the software for the Phantom Manager or Remote units when for example the unit hangs or when the
mouse fails to work properly. Resetting is done via the Serial port, and avoids the need to shut down the
computer.
NOTE! The Reset function does not affect the parameters of the unit settings.
Resetting the Manager or Remote units
To reset the Manager or Remote units:
1. For the Manager, check the Phantom Manager option in the Manager Unit box.
For the Remotes, check one or more Remotes in the Remote Units box
2. From the Options menu choose Advanced / Reset. The units reset. The system should now be
operational.
Troubleshooting tips
When using Firmware Update software you may sometimes get a Communication Error message.
When updating a unit and a Communication Error message appears, do the following:
1. Check that the RS232 Serial cable’s RS232 connector is connected to the Manager’s Communication port.
2. Check that the RS232 Serial cable’s DB9F connector is connected to the DB9M Serial port on the CPU’s
rear panel.
3. Restart the download process from page 6-2, and make sure the Firmware Upgrade mode is activated.