Minicom Advanced Systems 5UM20114 - Manual (Page 55)

OPERATING GUIDE
.
54
37. Frequently Asked Questions
Q 1: The remote mouse doesn't work or is not synchronized.
A: Ensure the Smart 16 IP mouse settings match the mouse model. Also see page
14
Q 2: Bad video quality or grainy picture
A: Use the brightness and contrast settings - see page 13. Use the auto adjustment
feature to correct a flickering video.
Q 3: Login fails.
A: Was the correct user and password given? On delivery, the user "super" has
the password "smart". Configure your browser to accept cookies.
Q 4: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When
opening the Remote Console applet loading fails with Bad Magic Number
Exception.
A: This is a bug in older versions of Mozilla. Don't use https, or upgrade your
Browser.
Q 5: The Remote Console window can't connect to Smart 16 IP.
A: Maybe a firewall prevents access to the Remote Console. Ensure the TCP port
numbers 443 or 80 are open for incoming TCP connections.
Q 6: Cannot connect to Smart 16 IP.
A: Check if the network connection is working (ping the IP address of Smart 16
IP). If not, check network hardware. Is Smart 16 IP powered on? Check if the IP
address of Smart 16 IP and all other IP related settings are correct. Also verify
that all the IP infrastructure of your LAN, like routers are correctly configured.
Without a ping functioning, Smart 16 IP can't work.
Q 7: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the
console system and not transmitted to the host.
A: Define a so-called 'Button Key' in the Remote Console settings.
Q 8: In the browser the Smart 16 IP pages are inconsistent or chaotic.
A: Ensure your browser cache settings are feasible, and are not set to something
like "never check for newer pages". Otherwise Smart 16 IP pages may be loaded
from your browser cache and not from the card.
Q 9: Windows XP doesn't awake from standby mode
A: This is possibly a Windows XP problem. Try not to move the mouse while XP
goes into standby mode.