Frequently asked questions – Minicom Advanced Systems Smart IP Extender User Manual
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USER GUIDE
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Frequently Asked Questions
Q 1: The client mouse doesn't work or is not synchronized.
A: Ensure the IP Extender mouse settings match the mouse model. Also see page 23
Q 2: Bad video quality or grainy picture
A: Use the brightness and contrast settings - see page 22. Use the auto adjustment
feature to correct a flickering video.
Q 3: Login fails.
A: Was the correct user and password given? On delivery, the user "super" has the
password "smart". Configure your browser to accept cookies.
Q 4: I use the Mozilla Browser 0.9.x., Netscape 6.x and https (secure http). When I
try to open the Remote Console applet loading fails with Bad Magic Number
Exception.
A: This is a bug in some older versions of Mozilla. Don't use https, or upgrade your
Browser.
Q 5: The Remote Console window can't connect to IP Extender.
A: Maybe a firewall prevents access to the Remote Console. Ensure the TCP port
numbers 443 or 80 are open for incoming TCP connections.
Q 6: Cannot connect to IP Extender.
A: Check if the network connection is working (ping the IP address of IP Extender).
If not, check network hardware. Is IP Extender powered on? Check if the IP address
of IP Extender and all other IP related settings are correct. Also verify that all the IP
infrastructure of your LAN, like routers are correctly configured. Without a ping
functioning, IP Extender can't work.
Q 7: Special key combinations, e.g. ALT+F2, ALT+F3 are intercepted by the
console system and not transmitted to the host.
A: Define a so-called 'Button Key'. This can be done in the Remote Console
settings.
Q 8: In the browser the IP Extender pages are inconsistent or chaotic.
A: Ensure your browser cache settings are feasible, and are not set to something like
"never check for newer pages". Otherwise IP Extender pages may be loaded from
your browser cache and not from the card.
Q 9: Windows XP doesn't awake from standby mode
A: This is possibly a Windows XP problem. Try not to move the mouse while XP
goes into standby mode.