MicroNet Technology SP907NL - Manual (Page 46)

43
Chapter 5 Troubleshooting
If users encounter any problem when using this wireless network card, consult this
section for possible solutions. Before calling the dealer of purchase for help, please
check this troubleshooting table, the solution towards the problem could be very
simple.
Scenario Solution
I can’t find any
wireless access point
/ wireless device in
‘Site Survey’ function.
1. Click <Rescan> for few more times and see if it can find
any wireless access point or wireless device.
2. Please move closer to any known wireless access point.
3. ‘Ad hoc’ function must be enabled for the wireless
device that wishes to establish a direct wireless link.
4. Please adjust the position of the network card and click
‘Rescan’ button for few more times.
Nothing happens
when I click ‘Launch
config utilities’.
1. Please make sure the wireless network card is firmly
inserted into the computer’s USB slot. If the
configuration utility’s icon is black, the network card is
not detected by the computer.
2. Reboot the computer and try again.
3. Remove the driver and re-install.
4. Contact the dealer of purchase for help.
I cannot establish
connection with a
certain wireless
access point.
1. Click <Connect> for few more times.
2. If the SSID of access point is hidden, users have to input
correct SSID of the access point. Please contact the
owner of access point to ask for correct SSID.
3. Users have to input correct passphrase / security key to
connect an access point with encryption. Please contact
the owner of access point to ask for correct passphrase /
security key.
4. The access point only allows network cards with specific
MAC address to establish connection. Please go to
‘About’ tab and write the value of ‘Phy_Addess’ down,
then present this value to the owner of access point so
he / she can add the MAC address of the network card
to his / her access point’s list.
The network is slow /
having problem when
transferring large files
1. Move closer to the place where access point is located.
2. Enable ‘Wireless Protection’ in ‘Advanced’ tab.
3. Disable ‘Tx Burst’ in ‘Advanced’ tab.
4. Enable ‘WMM’ if users need to use multimedia /
telephony related applications.
5. Disable ‘WMM – Power Save Enable’.
6. There could be too much people using the same radio
channel. Ask the owner of the access point to change
the channel number.