StorageTek 9710 - Manual (Page 20)

System Assurance Team
1-2 9710 System Assurance Guide MR0012J
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System Assurance Team Responsibilities
Table 1-1 lists the responsibilities of the system assurance team members. The
team ensures that all aspects of the process are planned carefully and carried
out efficiently. Customer and StorageTek team members jointly own and control
the process.
Table 1-1. Team Member Responsibilities
Team Member Responsibilities
Solutions Delivery Installation
Consultant (SDIC)
(United States)
Solutions Delivery Manager (SDM)
(international)
• Leads the system assurance team in most cases.
• Coordinates the system assurance process and
oversees the use and implementation of this guide.
• Schedules meetings between team members.
• Supplies or obtains all necessary support
documentation.
• Works with the customer to complete the following
worksheets:
• Key personnel ( Chapter 2 )
• Hardware configuration ( Chapter 4 )
• Site survey ( Chapter 4 )
• Receiving dock information ( Chapter 5 )
• Inside delivery information ( Chapter 5 )
• Access and administrative issues ( Chapter 5 )
• Faxes all of the required and completed work
sheets (except the sales entry form) to the
appropriate orders offices. See
Chapter 4 .
• Works with the solutions delivery engineer (SDE)
and the customer to provide delivery information
as listed in “Solutions delivery engineer”
responsibilities in this table.
Marketing representative
(United States) • Leads the system assurance team in some cases.
• Is responsible for the customer account.
• Faxes the sales entry form to the Shared Services
Center.
• Follows up with the customer to ensure customer
satisfaction.