StorageTek 9710 - Manual (Page 68)

Cartridge Tapes and Labels
4-28 9710 System Assurance Guide MR0012J
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Cartridge Tapes and Labels
The Media Service Center in Atlanta handles orders for cartridge tapes and
labels. To obtain additional information about cartridge tapes and labels call the
Media Service Center at 1-800-905-8502, or fax 1-877-888-0609; from 8:00 a.m. to
8:00 p.m. United States Eastern Standard Time Monday through Friday.
Note: For the LSM to initialize properly, diagnostic and cleaning cartridges
must be in place. We recommend that you order the necessary cartridges
ahead of time.
For 9840 drives, order PN 310319401 (data cartridges used for diagnostics) and
PN 310324601 (cleaning cartridges).
Order cartridge tapes and labels by including the order on the sales entry form,
if used; the media portion of the order will be routed to the appropriate
department.
Orders for domestic customers, valued-added distributors (VADs), and
value-added resellers VARs):
5390 Triangle Parkway, Suite 300
Norcross, GA 30092
Voice: 1-800-905-8502
Media Service Center
Fax: 1-877-888-0609
Orders from distributors, original equipment manufacturers (OEMs),
and Canada, Japan, Australia, South Asia, or Mexico subsidiaries:
Orders Management
Fax: 1-303-673-2640 for distributors or subsidiaries
Fax: 1-303-673-7654 for OEM
One StorageTek Drive
Louisville, CO 80028-4350
Voice: 1-303-673-5513
Table 4-23. In-Country Media Supply Services (Sheet 1 of 2)
Region Country Telephone Number
North
America
United States 1-800-905-8502
Canada 1-800-668-1843 extension 605
Mexico 525 258 8000