Siemens SIMATIC NET PROFIBUS User Manual

Page 480

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SIMATIC NET – Support and Training

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PROFIBUS Networks SIMATIC NET

6GK1970-5CA20-0AA1 Release 2 05/2000

SIMATIC Premium Hotline

(Calls charged, only with
SIMATIC Card)

Time:

Mo.-Fr. 0:00 to 24:00

Phone:

+49 (911) 895-7777

Fax:

+49 (911) 895-7001

SIMATIC Customer Support Online Services

The SIMATIC Customer Support team provides you with comprehensive additional
information on SIMATIC products in its online services:

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You can obtain general current information:

– On the Internet at

http://www.ad.siemens.de/net

– Using fax polling no. 08765 - 93 02 77 95 00

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Current Product Information leaflets and downloads which you may find useful
for your product are available:

– On the Internet at

http://www.ad.siemens.de/csi/net

– Via the Bulletin Board System (BBS) in Nuremberg (SIMATIC Customer

Support Mailbox) under the number +49 (911) 895-7100.

To access the mailbox, use a modem with V.34 (28.8 Kbps) capability whose
parameters you should set as follows: 8, N, 1, ANSI, or dial in using ISDN
(x.75, 64 Kbps).

Ordering Special Cables, Accessories, and Tools

Special cables and special lengths of all SIMATIC NET LAN cables as well as
accessories, tools and measuring equipment can be obtained from:

A&D SE V22
WKF Fürth
Hr. Hertlein
Tel.: +49 911 /750–4465
Fax: +49 911/750–9991
email: [email protected]

Further Support

if you have further questions on SIMATIC NET products, please contact your
Siemens representative in your local Siemens office.

You will find the addresses listed

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in our catalog IK 10

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on the Internet (http://www.ad.siemens.de)

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