Troubleshooting – Sony UP-CR20L User Manual
Page 78
78
Troubleshooting
App
endi
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• To protect important data, always store discs in their
protective cases.
• When transporting the unit, always remove any discs
beforehand.
Manually Ejecting a Disc
If the tray does not open when you press the eject button,
proceed as follows to remove the disc.
1
Turn off the unit.
2
Insert a straightened paper clip or similar object into
the manual eject hole.
(Use paper clips or objects that are less than 1.7 mm in
diameter.)
The tray will slowly open.
3
Pull out the tray with your fingertips, and remove the
disc.
Cleaning CDs and DVDs
Using a soft cloth, gently wipe off dirt from the center of
the disc toward the outside. To remove heavy dirt, wipe the
disc using a soft cloth that has been moistened with water
and thoroughly wrung out, and then remove any moisture
using a dry cloth.
Do not use benzene, vinyl record cleaner, or antistatic
solutions that may damage the disc.
Cleaning the CD/DVD drive
Do not use commercially available lens cleaners as they
may result in damage to the drive.
Troubleshooting
Before sending the unit out for servicing, check the items
listed below. If you still cannot solve the problem, contact
your Sony Authorized Dealer.
Note
Symptom
Cause/Remedy
The printer does not
feed the correct amount
of paper automatically
when you close the
paper door and ribbon
door after loading the
paper roll and ink
ribbon.
The printer may be turned off.
tTurn on the printer.
The paper roll may have been
loaded with its left and right sides
reversed.
tLoad the paper roll in the
proper direction. (page 18)
Cannot load ink ribbon.
You may be trying to load the ink
ribbon spools into the wrong
holders.
tLoad each spool into its proper
holder on the ribbon tray.
(page 21)
Cannot load paper roll.
You may be trying to load a
printing pack that is 152 mm
(6 inches) in width (2UPC-R204/
C26/R206 series) while the paper
adapters are attached.
tRemove the adaptors and then
load the paper roll (page 20).
Paper roll was loaded,
but “no paper” message
appears.
Paper roll may not have been
loaded correctly.
tEnsure that paper roll is loaded
correctly (page 18).
Ink ribbon was loaded,
but “no ink ribbon”
message appears.
Ribbon may not have been loaded
correctly.
tEnsure that ribbon is loaded
correctly (page 21).
Out of paper message
appears, but there is
still paper in the unit.
This is not a defect. Some spare
paper will be left over.
tRemove the leftover paper and
load a new ink ribbon and
paper roll (page 26).
There is a white margin
on the printed image.
You may be trying to load a
printing pack that is 127 mm
(5 inches) in width (2UPC-R203/
R205 series) without the paper
adapters attached.
tAttach the paper adapters
A vertical white stripe
appears on the printout.
Dust may have accumulated on
the thermal head.
tClean the interior of the printer