Sierra INNOVA 215 - Manual (Page 33)

IM-215 Rev-A.1 Series Innova-Switch™ Page 33 of 42
8.0
WARRANTY AND SERVICE
8.1
Warranty
SIERRA INSTRUMENTS Corporation warranties Innova-Switch™ switches for a
period of two years from the date of shipment and will repair or replace this product in
the event of a defect in materials or workmanship. To have a product repaired, it
should be returned at customer's expense, after obtaining return authorization as
described in Section 8.2, to a repair facility designated by SIERRA INSTRUMENTS
and, after repair, SIERRA INSTRUMENTS will prepay transportation to return the
product to the customer. This limited warranty only covers failures due to defects in
materials or workmanship which occur during normal use.
LIMITS AND EXCLUSIONS
SIERRA INSTRUMENTS SHALL NOT BE LIABLE FOR
INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING,
BUT NOT LIMITED TO, LOSS OF USE, LOSS OF SALES, OR
INCONVENIENCE) RESULTING FROM THE USE OF
THESE PRODUCTS, OR ARISING OUT OF ANY BREACH OF THIS
WARRANTY. EXCEPT AS SET FORTH ABOVE, THERE ARE NO
EXPRESS OR IMPLIED WARRANTIES OR WARRANTIES OF
MERCHANTABILITY OR
FITNESS FOR A PARTICULAR
PURPOSE.
8.2
Service
To receive prompt service call SIERRA INSTRUMENTS's Customer Service Dept.
(831) 373-0200 or toll free 1-800-866-0200. A representative will assist you in
determining if the unit must be returned to the factory. A Return MAterials
Authorization Number (RMA) will be given and should clearly mark the outside of the
returning package. Prior to calling, be sure to have the model number and serial
number information for quick identification and service response.