Konica Minolta Non-Contact 3D Digitizer Range7 - Manual (Page 21)

19
Troubleshooting
If you have some problems when using the RANGE7/5, please refer to the following table to check on the situation.
The RANGE7/5 operation is controlled by the 3D processing software “RANGE VIEWER”. The RANGE VIEWER
monitors the RANGE7/5 condition, and displays the appropriate messages.
Please also refer to the “Error Message” section in the RANGE VIEWER Reference Manual.
Symptoms Item to check / Possible causes Corrective actions
Power is not turned ON. • Is the AC adapter connected?
• Is the AC cord of the AC adapter properly
connected to the main outlet?
• Is the green indicator on the AC adapter
ON?
• Check the AC adaptor and AC cord
connections. If not connected, do so
properly.
The indicator does not light
yellow when the power switch is
pressed. • Connect the RANGE7/5 AC adapter to a
100 to 240Vac (50 to 60Hz) main outlet
before use.
The yellow indicator went off
without turning OFF the power. • Did you disconnect the USB cable during
measurement?
• Connect the USB cable properly, and
turn ON the RANGE7/5 power again.
* The RANGE7/5 is connected to a PC
using the USB cable, and measurements
are controlled by the 3D processing
software “RANGE VIEWER”. When
the USB cable is disconnected during
measurement, the RANGE7/5 power
turns off.
• Is the AC adapter connected?
• Is the AC cord of the AC adapter properly
connected to the designated main outlet?
• Check the AC adaptor and AC cord
connections. If not connected, do so
properly.
• Connect the RANGE7/5 AC adapter to
100 to 240Vac (50 to 60Hz) main outlet
before use.
Does not scan • Is the RANGE7/5 properly connected to
a PC using the USB cable?
• Is the lens properly attached?
• Is the RANGE7/5 power turned ON?
• Check that the RANGE7/5 is properly
connected to a PC using the USB cable.
Also check that the USB cable B plug is
securely connected to the RANGE7/5
USB connection port.
• Properly attach the lens according to
object size, or distance to said object.
• Confirm that the power button is lit
yellow-green when the power button in
the upper right part of the rear panel of
the RANGE7/5 is pressed.
The RANGE7/5 exterior becomes
hot • Is the RANGE7/5 vent blocked? • Do not block the vent.
* Doing so may cause affect air circulation
and cause the internal temperature of
the RANGE7/5 to rise.