Panasonic DMP-B500 - Manual (Page 46)

VQT2J81
(ENG)
46
Troubleshooting guide
Before requesting service, please perform the
following steps.
To return all settings other than some settings to
the factory preset.
¾ Select “Yes” in “Restore Default Settings” (> 40) in the Setup
menu. This returns all values in the Setup menu and the on-
screen menu to the default settings, except for the following
settings.
To return all settings to the factory preset
¾ Only when connecting the AC adaptor, reset the unit as
follows:
No power.
¾ Check connections to the AC adaptor or battery pack. (> 10)
¾ The unit has protection circuitry that is activated if it becomes
too hot or too cold. The unit will not work if this occurs. Use
the unit between 5
oC (41 oF) and 35 oC (95 oF).
¾ Hold down [POWER Í/I] for some time.
¾ The unit may not come on immediately after it is turned off.
Once the “BYE” display disappears, press [POWER Í/I] and
turn the unit on.
Unit turns off automatically.
¾ Check connections to the AC adaptor or battery pack. (> 10)
¾ The unit turns off after it has been stopped for about
15 minutes (about 5 minutes when the unit is powered by the
battery pack) to conserve power (only when “Auto Power Off”
in the Setup menu is set to “On”). (
> 40) Turn the unit on
again.
¾ Press [OFF TIMER] and the unit will be turned off
automatically. ( > 11)
¾ Safety devices may be operating. Press [POWER Í/I] and
turn the unit on.
¾ When using VIERA Link (HDMI), the unit will be
automatically turned off if the TV is turned off. If VIERA Link
(HDMI) is not being used, set “VIERA Link” settings to “Off”.
(
> 39)
Cannot charge or the [CHARGE] indicator fails to
light.
¾ The charging time increases when the temperature is too hot
or too cold, and charging may not be possible under some
circumstances.
¾ Check connections to the AC adaptor or battery pack. (> 10)
Play time dramatically reduced after recharging.
¾ The battery pack has reached the end of its service life (It can
be recharged about 300 times).
Do you have the latest firmware installed?
Firmware updates may be released to correct operating
irregularities that are discovered with certain movies. (
> 34)
4
Make the following checks and visit our
website for more information.
For USA :
http://www2.panasonic.com/consumer-electronics/support/
Enter the model number.
For Canada :
http://www.panasonic.ca
4
Even so, you still have trouble,
Visit our website to find a service center.
You can find a service center near you easily on our website.
Other support information:
“Customer Services Directory (United States and Puerto
Rico)” (
> 54) or “Limited Warranty (Only for
Canada)” ( > 55).
The following do not indicate malfunction.
≥ Sound from the AC adaptor during recharging.
≥ The battery pack warming up when recharging or during
use.
≥ The surface and area around the unit becoming warm
when used for long periods.
Move the unit after waiting for 3 minutes after unplugging
the AC adaptor when it needs to be moved or maintained.
≥ Operating noises when the unit is turned on.
Safety devices may be operating when the unit does not
respond to operations.
1 Press [POWER
Í/I] on the unit to turn it off.
If the unit is not turned off, hold down for approximately
3 seconds to force the power off.
2 Press [POWER Í/I] on the unit to turn it on.
If operation is still not possible after performing the
above operations, consult the dealer where the unit was
purchased.
To reset this unit
j“On-screen Language”
j“Network Easy Setting”
j“LAN Connection Mode”
j“Access Point Connection Setting”
j“IP Address / DNS Settings”
j“Proxy Server Settings”
j“Lock”
j“Date”
j“Time”
j“DVD-Video Ratings”
j“BD-Video Ratings”
1 Press [POWER Í/I] on the unit to turn off the unit.
2 Press and hold [POWER Í/I] and [ RETURN] on the
unit at the same time for more than 5 seconds.
3 The power will turn on and then turn off.
Power
DMPB500PP-VQT2J81_eng.book 46 ページ ２０１０年３月１６日 火曜日 午後４時８分