Panasonic KX-FG6550 - Manual (Page 105)

10. Help
103 For assistance, please visit http://www.panasonic.com/consumersupport
10.3.4 Fax – sending
10.3.5 Fax – receiving
Problem Cause & Solution
I cannot send documents. L The other party’s fax machine is busy or has run out of recording
paper. Try again.
L The other party’s machine is not a fax machine. Check with the
other party.
L The other party’s fax machine failed to answer the fax
automatically. Send the fax manually (page 54).
L The other line is sending/receiving faxes, or the other line’s
answering machine is in use.
L The memory is full of received documents and the quick scan
(feature #34 on page 81) is ON. Turn this feature OFF, and send
the fax again.
I cannot send a fax
overseas. L Use the overseas transmission mode (feature #23 on page 80).
L Add two pauses at the end of the telephone number or dial
manually.
The other party complains
that letters on their
received document are
distorted or not clear. L If your line has special telephone services such as call waiting, the
service may have been activated during fax transmission. Connect
the unit to a line that does not have these services.
L An extension telephone on the same line is off the hook. Hang up
the extension telephone and try again.
L Try copying the document with this unit. If the copied image is clear,
there may be something wrong with the other party’s machine.
The other party complains
that black lines, white
lines or smudges appear
on their received
document. L The scanner glass or rollers are dirty with correction fluid, etc.
Clean them (page 110). Please do not insert a document before
correction fluid has dried completely.
Problem Cause & Solution
I cannot receive
documents. L You may have subscribed to a voice mail service due to service
packs offered by your telephone company. Fax and voice message
reception may not be possible when voice mail is activated so we
recommend you to:
–
contact your telephone company and request to deactivate
voice mail service, or
– subscribe to a Distinctive Ring service (page 63).
L The ink film is empty. Replace the ink film with a new one (page
16).
I cannot receive
documents automatically. L The receiving mode is set to TEL mode or TAM ONLY mode.
Change the receiving mode to TAM/FAX mode (page 59) or FAX
ONLY mode (page 60).
L The time taken to answer the call is too long. Decrease the number
of rings:
–
TAM ring count: feature #06* and feature #06# on page 79, or
feature 0611 and 0612 on page 89.
– fax ring count: feature #07 on page 79.
L The greeting message is too long. Record a shorter message
(page 67).
FG6550-PFQX2225ZA-en.book Page 103 Monday, August 8, 2005 8:16 PM