Planet Technology XRT-411 - Manual (Page 94)

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Appendix A
Troubleshooting
This Appendix covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the
Broadband Router and some possible solutions to them. If you follow the suggested
steps and the Broadband Router still does not function properly, contact your dealer for
further advice.
General Problems
Problem 1: Can't connect to the Broadband Router to configure it.
Solution 1: Check the following:
•
The Broadband Router is properly installed, LAN connections are
OK, and it is powered ON.
•
Ensure that your PC and the Broadband Router are on the same
network segment. (If you don't have a router, this must be the
case.)
•
If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
•
If your PC uses a Fixed (Static) IP address, ensure that it is using
an IP Address within the range 192.168.0.2 to 192.168.0.254 and
thus compatible with the Broadband Router's default IP Address
of 192.168.0.1.
Also, the Network Mask should be set to 255.255.255.0 to match
the Broadband Router.
In Windows, you can check these settings by using Control
Panel-Network to check the Properties for the TCP/IP protocol.
Internet Access
Problem 1: When I enter a URL or IP address I get a time out error.
Solution 1: A number of things could be causing this. Try the following trouble-
shooting steps.
•
Check if other PCs work. If they do, ensure that your PCs IP
settings are correct. If using a Fixed (Static) IP Address, check
the Network Mask, Default gateway and DNS as well as the IP
Address.
•
If the PCs are configured correctly, but still not working, check the
Broadband Router. Ensure that it is connected and ON. Connect
to it and check its settings. (If you can't connect to it, check the
LAN and power connections.)
•
If the Broadband Router is configured correctly, check your
Internet connection (DSL/Cable modem etc) to see that it is work-
A