Panasonic DMR-EZ28 - Manual (Page 79)

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Ref
erence
Ref erence
Limited Warranty
Panasonic Consumer Electronics Company,
Division of Panasonic Corporation of North America
One Panasonic Way Secaucus, New Jersey 07094
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5
San Gabriel Industrial Park, Carolina, Puerto Rico 00985
Limited Warranty Coverage
If your product does not work properly because of a defect in materials or workmanship, Panasonic
Consumer Electronics Company or Panasonic Puerto Rico, Inc. (collectively referred to as “the
warrantor”) will, for the length of the period indicated on the chart below, which starts with the date of
original purchase (“warranty period”), at its option either (a) repair your product with new or refurbished
parts, or (b) replace it with a new or a refurbished product. The decision to repair or replace will be
made by the warrantor.
Product or Part Name Parts Labor
DVD Recorder One (1) Year One (1) Year
Rechargeable Batteries, DVD-RAM
Disc (in exchange for defective item)
Ten (10) Days Not Applicable
During the “Labor” warranty period there will be no charge for labor. During the “Parts” warranty period,
there will be no charge for parts. You must carry-in or mail-in your product during the warranty period. If
non-rechargeable batteries are included, they are not warranted. This warranty only applies to products
purchased and serviced in the United States or Puerto Rico. This warranty is extended only to the
original purchaser of a new product which was not sold “as is”. A purchase receipt or other proof of the
original purchase date is required for warranty service.
Carry-In or Mail-In Service
For Carry-In or Mail-In Service in the United States call 1-800-211-PANA (7262) or visit Panasonic Web
Site: http://www.panasonic.com
For assistance in Puerto Rico call Panasonic Puerto Rico, Inc. (787)-750-4300 or fax (787)- 768-2910.
Limited Warranty Limits And Exclusions
This warranty ONLY COVERS failures due to defects in materials or workmanship, and
DOES NOT COVER normal wear and tear or cosmetic damage. The warranty ALSO DOES
NOT COVER damages which occurred in shipment, or failures which are caused by products
not supplied by the warrantor, or failures which result from accidents, misuse, abuse,
neglect, mishandling, misapplication, alteration, faulty installation, set-up adjustments,
misadjustment of consumer controls, improper maintenance, power line surge, lightning
damage, modification, or commercial use (such as in a hotel, office, restaurant, or other
business), rental use of the product, service by anyone other than a Factory Servicenter or
other Authorized Servicer, or damage that is attributable to acts of God.
THERE ARE NO EXPRESS WARRANTIES EXCEPT AS LISTED UNDER “LIMITED
WARRANTY COVERAGE”. THE WARRANTOR IS NOT LIABLE FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS PRODUCT, OR
ARISING OUT OF ANY BREACH OF THIS WARRANTY. (As examples, this excludes
damages for lost time, travel to and from the servicer, loss of media or images, data or
other recorded content. The items listed are not exclusive, but are for illustration only.)
ALL EXPRESS AND IMPLIED WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED TO THE PERIOD OF THE LIMITED WARRANTY.
Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how
long an implied warranty lasts, so the exclusions may not apply to you. This warranty gives you specific legal rights
and you may also have other rights which vary from state to state. If a problem with this product develops during or
after the warranty period, you may contact your dealer or Servicenter. If the problem is not handled to your
satisfaction, then write to the warrantor’s Consumer Affairs Department at the addresses listed for the warrantor.
PARTS AND SERVICE WHICH ARE NOT COVERED BY THIS LIMITED WARRANTY ARE
YOUR RESPONSIBILITY.
Customer Services Directory
Obtain Product Information and Operating Assistance; locate your
nearest Dealer or Servicenter; purchase Parts and Accessories; or
make Customer Service and Literature requests by visiting our
Web Site at:
http://www.panasonic.com/consumersupport
or, contact us via the web at:
http://www.panasonic.com/contactinfo
You may also contact us directly at:
1-800-211-PANA (7262), Monday-Friday 9 am-9 pm;
Saturday-Sunday 10 am-7 pm, EST.
For hearing or speech impaired TTY users, TTY: 1-877-833-8855
Accessory Purchases
Purchase Parts, Accessories and Instruction Books online for all
Panasonic Products by visiting our Web Site at:
http://www.pstc.panasonic.com
or, send your request by E-mail to:
[email protected]
You may also contact us directly at:
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday
– Friday 9 am to 9 pm, EST.)
Panasonic Service and Technology Company
20421 84th Avenue South, Kent, WA 98032
(We Accept Visa, MasterCard, Discover Card, American Express,
and Personal Checks)
For hearing or speech impaired TTY users, TTY: 1-866-605-1277
Service in Puerto Rico
Panasonic Puerto Rico, Inc.
Ave. 65 de Infantería, Km. 9.5, San Gabriel Industrial Park,
Carolina, Puerto Rico 00985
Phone (787)750-4300, Fax (787)768-2910
Panasonic DVD Recorder Limited Warranty
Limited Warranty (ONLY FOR CANADA)
Limited Warranty (ONLY FOR U.S.A.)
Panasonic Canada Inc.
PANASONIC PRODUCT – LIMITED WARRANTY
Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship and agrees to remedy any such defect for a period as stated below from the date of original
purchase.
Technics Audio Product One (1) year, parts and labour
Panasonic Portable / Clock Radio (without Tape, CD, MD) One (1) year, parts and labour
Panasonic Audio / SD Audio Product One (1) year, parts and labour
Panasonic DVD Product One (1) year, parts and labour
Panasonic Combination DVD Player / VCR One (1) year, parts and labour
Panasonic Combination DVD Recorder / VCR One (1) year, parts and labour
Accessories including rechargeable batteries Ninety (90) days
LIMITATIONS AND EXCLUSIONS
This warranty does not apply to products purchased outside Canada or to any product which has been improperly installed, subjected to usage for which the product was not designed, misused
or abused, damaged during shipping, or which has been altered or repaired in any way that affects the reliability or detracts from the performance, nor does it cover any product which is used
commercially. Dry cell batteries are also excluded from coverage under this warranty.
This warranty is extended to the original end user purchaser only. A purchase receipt or other proof of date of original purchase is required before warranty service is performed.
THIS EXPRESS, LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE.
IN NO EVENT WILL PANASONIC CANADA INC. BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES.
In certain instances, some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or the exclusion of implied warranties, so the above limitations and
exclusions may not be applicable.
WARRANTY SERVICE
FOR PRODUCT OPERATION ASSISTANCE, please contact:
Our Customer Care Centre: Telephone #: (905) 624-5505
1-800 #: 1-800-561-5505
Fax #: (905) 238-2360
Email link: “Customer support” on www.panasonic.ca
FOR PRODUCT REPAIRS, please locate your nearest Authorized Servicentre at www.panasonic.ca :
Link : “Servicentres TM locator ” under “Customer support”
IF YOU SHIP THE PRODUCT TO A SERVICENTRE
Carefully pack and send prepaid, adequately insured and preferably in the original carton.
Include details of the defect claimed, and proof of date of original purchase.
1-800-332-5368 (Phone) 1-800-237-9080 (Fax Only) (Monday
Friday 9 am to 8 pm, EST.)
Panasonic Services Company