Planet Technology WDAP-2000PE - Manual (Page 50)

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Appendix A
Troubleshooting
Problem 1: Can't connect to the WDAP-2000PE to configure it.
Solution 1: Check the following:
• The WDAP-2000PE is properly installed, LAN connections are
OK, and it is powered ON. Check the LEDs for port status.
• Ensure that your PC and the WDAP-2000PE are on the same
network segment. (If you don't have a router, this must be the
case.)
• If your PC is set to "Obtain an IP Address automatically" (DHCP
client), restart it.
If your PC uses a Fixed (Static) IP address, ensure that it is using an
IP Address which is compatible with the WDAP-2000PE. (If no DHCP
Server is found, the WDAP-2000PE will default to an IP Address and
Mask of 192.168.1.1 and 255.255.255.0.) On Windows PCs, you can
use Control Panel-Network to check the Properties for the TCP/IP
protocol.
Problem 2: My PC equipped with wireless adapter can't connect to the LAN
via the WDAP-2000PE.
Solution 2 Check the following:
• The SSID and WEP settings on the PC match the settings on the
WDAP-2000PE.
• On the PC, the wireless mode is set to "Infrastructure"
• If using the Access Control feature, the PC's name and address
is in the Trusted Stations list.
• If using 802.1x or WPA mode, ensure the PC’s 802.1x software
is configured correctly.
Problem 3: How to improve the stability of my wireless connection?
Solution 3
• Try different antenna orientations for WDAP-2000PE. Keep the
antenna at least 6 inches away from walls or obstacles.
• If there are 2.4GHz cordless phones, home security systems,
ceiling fans existing in the same environment, the wireless per-
formance will be dramatically dropped. Try to change the
operating channel of WDAP-2000PE to avoid interference.
• Keep the wireless devices away (at least 3-6 feet) from electrical
devices that generate RF noise, such as microwave ovens, elec-
tric motors, etc.
Problem 4: What if I forget the login password of WDAP-2000PE?
Solution 4 If you forgot the password, the only way to recover is to clear the
device configuration and return the unit to its original state as shipped
from the factory. You can do this by pressing the hardware “RESET”
button on the back of the device and hold for five seconds. Please
note that this will also clear your current configuration and restore the
configuration from the factory default.
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