Nortel Networks Attendant Console - Manual (Page 71)

Chapter 5 Maintaining caller and employee information 71
Attendant Console User Guide
Maintaining employee information
When Attendant Console is installed, employee information is provided by the Business
Communications Manager base unit. This information appears in the Directory list box in the
bottom center of the Attendant Console window.
The Directory list box has four tabs that display lists of employees. They are the Full, BLF (Busy
Lamp Field), Assigned and Selected tabs. For further information, refer to
“The Directory options
are tabbed directories that show views of the extensions on the Business Communications
Manager 2.5 telephone system. You can use the Directory options to search and edit extension and
employee information.” on page 41
.
Using the Directory list
Information in the Directory list appears in ascending order (1 to 9 or A to Z). Sorting is based on
the contents of one column at a time. If there are different forms of information in the same
columns, priority is given in the following order: no information entered (blank), numeric, then
alphabetic. For example, if you sort a Name column that contains both names and extension
numbers, the extension numbers appear before the names.
You can sort Directory information by column by clicking any column heading. For example, to
sort the directory by extension, click the Ext column heading. The listing appears with the
extensions in numerical order.
To sort a column of information in the Directory
1 Click the tab you want to sort, either Full, Selected or Assigned.
Information in the BLF tab view appears in the same order you select for Full view.
2 Click the column heading you want to sort, either Name, Ext, Notes or Department.