Adding notes to employee records – Nortel Networks Attendant Console User Manual
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76 Chapter 5 Maintaining caller and employee information
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Adding notes to employee records
You can add a note to an employee record by selecting a note from a list or typing a personal note.
The note appears in the Notes column under Directory in the Attendant window.
To select from the list of notes
1
Click an extension number in the Full, Assigned or Selected Directory views.
2
From the Note list box, click the applicable note.
The note appears in the Directory list’s Notes column.
To type a note
1
Click an extension number in the Full, Assigned or Selected Directory views.
2
In the Note list box type a note.
3
Press the Enter key.
The note appears in the Directory list’s Notes column.
Note:
To delete a Note:
•
Delete the information in the Note list box.
•
Press the Enter key.