Rheem Marathon Thermal MTS105200 - Manual (Page 15)

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IF YOU NEED SERVICE
1. Should you have any questions about your new storage tank, or if it
requires repair, or routine maintenance, it is suggested that you first
contact your installer, plumbing contractor or previously agreed upon
service agency. In the event the firm has moved, or is unavailable,
refer to the telephone directory, commercial listings or local utility for
qualified service assistance.
2. Should your problem not be solved to your complete satisfaction, you
should then contact the Manufacturer’s National Service Department at
the following address:
3107 Sibley Memorial Highway
Eagan, MN 55121-­1604
Phone: 1-­800-­321-­6718.
When contacting the manufacturer, the following information will be
requested:
a. Model and serial number of the storage tank as shown on the rating plate
attached to the jacket of the unit.
b. Address where the storage tank is located and physical location in the
dwelling.
c. Name and address of installer and any service agency who performed
service on the storage tank.
d. Date of original installation and dates any service work was performed.
e. Details of the problems as you can best describe them.
f. List of people, with dates, who have been contacted regarding your
problem.
Additional service information can be found at www.marathonheaters.
com and www.rheem.com.