Topcom WEBTALKER 6000 - Manual (Page 74)

74 S U P P O R T I N F O R M AT I O N
ENGLISH
3
SECTION
Support information - Section 3
PROBLEM CAUSE SOLUTION
I have nowhere to
plug in the base
station. • Your computer or other
equipment may be occupying
the Internet connection port.
• Get a router, allowing you to attach more
units to the same Internet connection port.
If you are buying a new one, we recommend
a peer2peer-friendly router.
I have problems with
my Webtalker. • You are not using the latest
software.
• There is a problem between
your Webtalker and the device
(modem/router/switch) to
which it is connected.
• Update the software via Settings >
Advanced > Firmware update > Latest
firmware.
• Restart your modem/router/switch and then
restart the base station by turning the power
off and on.
I cannot sign in to
Skype. • You are using an incorrect
Skype name and/or password.
• You have no Skype account.
• Your base station is not
connected to the Internet.
• The base station has not been
provided an IP address.
• Check the Skype name and/or password and
try again. Be sure to enter large and small
letters and special characters correctly.
• Create a Skype account via Status > Create
new account.
• Check that all cables are attached correctly.
• Check via Settings > Information that an
IP address is shown under IP address. If not,
check your Internet connection. If you are
using a router, switch or hub, restart the
device(s) and then restart the base station.
Please refer to My base station does not
receive an IP address under Advanced
troubleshooting.
(continues)
Please visit www.topcom.net for updated help and support. Here you will find documentation on FAQ,
troubleshooting and new features.
R Advanced troubleshooting