Topcom WEBTALKER 6000 - Manual (Page 75)

75 S U P P O R T I N F O R M AT I O N
ENGLISH
3
SECTION
PROBLEM CAUSE SOLUTION
I cannot sign in to
Skype.
(continued)
• Your Internet connection
timed out because you are not
using an “Always on”
connection.
• A firewall/NAT/router is
blocking access to the Internet.
• Some broadband connections require that
you log on the Internet every time you wish
to use it, and the connection will
automatically close after for example 20
minutes of inactivity. Your Webtalker does
not work with such connections, only with
“Always on” connections. Contact your
Internet provider and get an “Always on”
connection. Possibly “Always on” may be
enabled via your provider’s homepage.
• Restart your router and then restart your
base station. It this does not help it may be
because you are using a very restrictive kind
of router/NAT. Please contact your Internet
provider or router manufacturer.
• If you are about to buy a new router we
recommend a peer2peer-friendly router.
Skype needs unrestricted outgoing TCP
access to all destination ports over 1024 or
to ports 80 and 443 in order to work
properly. To obtain even better sound, we
recommend that you open the specific port
to incoming TCP and/or UDP traffic. Please
check Settings > Advanced > Internet
settings > Skype ports.
My base station does
not receive an IP
address. • You may be using an Internet
connection with a static IP
address.
• Other equipment, for instance
a computer, has been
connected to the Internet
connection.
• Configure the static IP address via Settings
> Advanced > Internet settings > IP
mode. Select Static and enter the IP
address; then follow the wizard to make the
further required entries.
• Connect the base station to the Internet
connection port. Turn on the base station
and wait for about one hour. Restart the
base station and check if your Webtalker
works. Check via Settings > Information if
the base station has received an IP address.
I cannot connect to
Skype from my
workplace or school. • Most likely your base station is
behind a proxy server, which
are often used by companies
and schools.
• Configure the Skype proxy via Settings >
Advanced > Internet settings > Skype
proxy. Also, you have to configure via
Settings > Advanced > Internet settings
> Firmware proxy. Please contact the IT
support resource at your workplace or
school for further information.