1head - equipment return procedures, 2head - expiration of lease, 2head - factory repair – Telenetics V.34-SDC User Manual
Page 228: 2head - packaging guidelines for equipment return, Equipment return procedures, Ret-2, Expiration of lease, Factory repair, Packaging guidelines for equipment return
2- Return Procedures
The following sections apply to U.S.A. customers only. Other customers with
questions or concerns regarding return procedures should contact their Telenetics
subsidiary or distributor.
Equipment Return Procedures
If you have questions about equipment return procedures, call your local distributor
or call Telenetics at (949) 455-4000.
If you require on-site service or unit-exchange service, call your local distributor or
call Telenetics at (949) 455-4000.
Expiration of Lease
To return equipment upon expiration of a lease agreement, contact Telenetics for
return authorization and instructions. A list of these offices is available on the Tele-
netics website. When you contact the sales office, provide the following information:
• Product name and description
• Serial number
• Customer order number
• Reason for return
Factory Repair
To return equipment for factory repair, call Telenetics at (949) 455-4000 for return
authorization and instructions. When you call, you will be given a Return Material
Authorization (RMA) control number. Mark this number clearly on the shipping
container for ease of identification and faster service. The RMA control number
provides a convenient tracking reference for both parties. Please have the following
information available for each piece of equipment yo ureturn:
• Product name and description
• Serial number
• Failure symptoms
Packaging Guidelines for Equipment Return
Data communications equipment or parts that are to be returned to Telenetics must
be properly packaged to prevent damage in shipment and handling.
If the original packing material and shipping container are available, reuse these
items to return equipment. If these items are not available, it is your responsibility to
package the contents in a manner that protects the equipment from damage during
normal shipping and handling. Responsibility for damage to equipment during
transit must be resolved between you and the carrier. The Logistics Administration
group can provide you with specific packaging instructions upon request.