VTech 912 - Manual (Page 26)

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If you have difficulty operating your
phone, the suggestions below should
solve the problem. If you still have
difficulty after trying these suggestions,
In the US call:
VTECH Communications at
1-800-624-5688.
THE PHONE DOESN’T WORK AT
ALL.
• Make sure the power cord is plugged
in.
• Make sure the telephone line cord is
plugged firmly into the base unit and
the telephone wall jack.
• Make sure the batteries are properly
charged. If the Low Battery
indicator is on, the battery needs
charging. If the IN USE indicators
do not light when you press PHONE,
you must charge the batteries.
• If you recently installed a new battery
pack, make sure it is installed
correctly.
NO DIAL TONE.
• First check all the suggestions
above.
• If you still don’t hear a dial tone,
disconnect the base unit from the
telephone jack and connect a
different phone. If there is no dial
tone on that phone either, the
problem is in your wiring or local
service. Call your local telephone
company.
YOU GET NOISE, STATIC, OR A
W E A K S I G N A L E V E N W H E N
YOU’RE NEAR THE BASE UNIT.
• Place the handset in the base
momentarily to re-set the security
code. Then press PHONE to get a
line.
Household appliances plugged into the
same circuit as the base unit can
sometimes cause interference. Try
moving the appliance or the base unit
to another outlet.
YOU GET NOISE, STATIC, OR A
WEAK SIGNAL WHEN YOU’RE
AWAY FROM THE BASE UNIT.
• You may be out of range. Either
move close to the base, or relocate
the base unit.
• The layout of your home may be
limiting the range. Try moving the
base unit to the second or third floor,
or to some other location.
THE HANDSET DOES NOT RING
WHEN YOU RECEIVE A CALL.
• Ensure that the ringer is turned on.
• Make sure the telephone line cord is
plugged firmly into the base unit and
the telephone jack. Make sure the
power cord is plugged in.
• You may be too far from the base unit.
• You may have too many extension
phones on your telephone line to
allow all of them to ring. Try
unplugging some of the other
phones.
YOUR CALLER FADES IN AND OUT.
You may be nearly out of range. Move
closer, or relocate the base.
YOU HEAR OTHER CALLS WHILE
USING YOUR PHONE.
• Replace the handset in the base
cradle, wait a few moments and try
again.
• Disconnect your base unit from the
telephone jack, and plug in a regular
telephone. If you still hear other calls,
the problem is probably in your wiring
or local service. Call your local
telephone company.
IN CASE OF DIFFICULTY