Zoom Dialer 26 - Manual (Page 17)

Frequently Asked Questions 17
Frequently Asked
Questions
Q: When I dial, why do the dialed digits sometimes
sound soft?
A: When the tones are soft, the dialer is storing dialed
digits while preventing them from being heard by the
central telephone office. If the tones were loud, the
central phone office would hear them and get
confused.
Q: Why isn’t the dialer routing my calls?
A: There are a number of possible reasons:
1.) Did you program the dialer in LearnMode?
2.) Are you in AutoRoute Mode? If not, are you dialing a *
before the numbers you want the dialer to route?
3.) The dialer didn’t learn your card’s numbers.
a.) Did you listen carefully to each prompt? You may
need to wait a second or two after a short prompt
before dialing.
b.) Did you remember to dial each entry smoothly, with
only short pauses between digits?
c.) Did you hear the acknowledgment beeps when you
finished LearnMode?
d.) Did you dial 1 before a domestic number, 011
before an international number? The dialer needs to
see the prefix, even if your calling card doesn’t
require it.
4.) The dialer only routes appropriate calls.
5.) Your calling card may not handle calls to some
destinations. Check your calling card instructions.
6.) Your calling card may have run out of minutes. You
can replenish your minutes, let the dialer learn a new
calling card, or if you’re in AutoRoute mode, dial
* 0
to bypass the dialer.