Xantrex Technology IP1012 AL - Manual (Page 50)

Warranty and Return
WA–4 975-0337-01-01
Out of Warranty Service
If the warranty period for your IP1012 AL Inverter/Charger with Ignition Protection has expired, if the
unit was damaged by misuse or incorrect installation, if other conditions of the warranty have not been
met, or if no dated proof of purchase is available, your unit may be serviced or replaced for a flat fee.
To return your IP1012 AL Inverter/Charger with Ignition Protection for out of warranty service, contact
Xantrex Customer Service for a Return Material Authorization (RMA) number and follow the other
steps outlined in “Return Procedure” on page WA–3.
Payment options such as credit card or money order will be explained by the Customer Service
Representative. In cases where the minimum flat fee does not apply, as with incomplete units or units
with excessive damage, an additional fee will be charged. If applicable, you will be contacted by
Customer Service once your unit has been received.
Information About Your System
As soon as you open your IP1012 AL Inverter/Charger with Ignition Protection package, record the
following information and be sure to keep your proof of purchase.
If you need to contact Customer Service, please record the following details before calling. This
information will help our representatives give you better service.
Serial Number ___________________________ Product Number 805-1011
Purchased From ___________________________ Purchase Date ________________
❐ Type of installation (e.g. RV, truck)
______________________________
❐ Length of time inverter has been installed
______________________________
❐ Battery/battery bank size
______________________________
❐ Battery type (e.g. flooded, sealed gel cell, AGM)
______________________________
❐ DC wiring size and length
______________________________
❐ Alarm sounding?
______________________________
❐ Description of indicators on front panel
______________________________
❐ Appliances operating when problem occurred
______________________________
❐ Description of problem
______________________________
________________________________________________________________________________
IP1012_AL.book Page 4 Tuesday, May 1, 2007 12:18 PM